Privacy Policy

Welcome to Steps, the specialist literacy programme which can be used by a non-specialist. This Privacy Policy applies to the Learning Staircase range of software which includes StepsWeb. When you use StepsWeb, you are agreeing to this Privacy Policy. Please read it carefully.

By purchasing a licence for Steps or StepsWeb, you acknowledge that you have read and understood this Privacy Policy.

StepsWeb does not provide students with any way of communicating directly with each other. There are no chat rooms or forums provided in StepsWeb. All interaction with StepsWeb, or its associated websites, is entirely for educational purposes.

Confidentiality and Privacy

Using Steps and StepsWeb creates user data about the user’s progress on the courses.

The data for StepsWeb is created and held on a secure website run by The Learning Staircase. That data is recorded under the username you entered when you first set up StepsWeb. The database also holds enough information to identify the user and the account owner for billing and administration purposes, but no more. Class records are made available to teachers within the same school who have been granted authority to do so by the Administrator of that school’s account.

The Learning Staircase uses some of the data held on the StepsWeb database to evaluate the effectiveness of the programme and help to develop enhancements to the software. The data which is used for this purpose does not link to any identifying details such as the username.

Some feedback reports require certain pieces of information about the student. In particular, the date of birth is used to determine their chronological age which is then compared to the student’s spelling age. If you do not provide the student’s date of birth, or do not provide it within a reasonable level of accuracy (the specific date is not relevant, but it does need the correct month and year), you will not be able to use that feedback function within Steps or StepsWeb. However, in all other respects, the programme will fully function and, accordingly, you do not need to enter the student’s date of birth to use Steps or StepsWeb.

No data collected for StepsWeb is used for any purpose other than running StepsWeb by The Learning Staircase. No adverts are allowed on StepsWeb or its associated websites. No data or information collected by StepsWeb or its associated websites is given or sold to any third party. A Parent can only view the results of the students they have set up on their account. Teachers can only view the results of students within the school account for which their Administrator has granted them authority to do so. There is no other opportunity for any user to view any data of another user.

If you, or we, terminate a user or account, the data is initially kept as a soft delete and can usually be reactivated. We do this in case you accidentally delete the wrong user. However, you can request a hard delete which involves the total and permanent deletion of the relevant users’ data. All customer and student data is hard deleted after one year of being inactive. We do not guarantee keeping any student’s records after they have been soft deleted and we take no responsibility for any data lost.

All Supervisor account passwords are hashed for security reasons. Please choose your password carefully and keep it secure to prevent unauthorised access. We take no responsibility for anything that happens to your data or your account set-up if you divulge your password or choose one with weak security.

Student passwords are stored by default in "plain text" so that Supervisors can view and print their password. Administrators can enable student password hashing from within StepsWeb which will prevent viewing of student passwords. This is the recommended option for optimum security.

Use of Cookies

To make the StepsWeb site work properly, we sometimes place small data files called cookies on your device. Most websites do this. A cookie does not identify you personally or contain information about you, but it does identify your computer.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language and display preferences) over a period of time, so that you don’t have to keep re-entering them whenever you come back to the site.

There are two types of cookies; persistent cookies and session cookies. Persistent cookies remain on your device and they help our website recognise you as an existing user. A session cookie only remains open while you are using StepsWeb and tracks your usage of the site. This helps us to develop and improve the way StepsWeb works.

StepsWeb needs to use cookies to operate satisfactorily. You can choose not to accept cookies on your device, but we cannot guarantee that StepsWeb will function satisfactorily without them.

We do not install cookies which do anything other than enable StepsWeb to function and to improve its performance. We do not collect any other information and no information whatsoever is passed on to any third party.

We do not respond to or honour ‘do not track’ requests at this time.


The best way to contact us is by email at one of the following email addresses:

Our postal address is:
The Learning Staircase Ltd.
PO Box 582,
Rangiora 7440
New Zealand